Customer Enablement Manager (Paris, France)

Figma · 📍 Paris, France · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
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📋 Tanggung Jawab Pekerjaan

Develop and implement customer success strategies to drive adoption and retention of Figma's products.,Work closely with sales and customer support teams to ensure customer satisfaction and success.,Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.,Monitor customer usage and engagement to identify areas for improvement and optimization.,Provide training and support to customers to help them maximize the value of Figma's platform.,Collaborate with product and engineering teams to gather customer feedback and drive product improvements.,Track and report on key customer success metrics to identify trends and opportunities for growth.,Stay up-to-date with industry trends and best practices in customer success and adoption.

🎓 Kualifikasi & Syarat

Bachelor's degree in a related field or equivalent experience.,Proven experience in customer success, customer enablement, or a related role in a technology company.,Strong understanding of customer lifecycle management and customer success metrics.,Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers.,Strong analytical and problem-solving skills, with the ability to gather and interpret data to drive decision-making.,Experience with customer relationship management (CRM) tools and platforms.,Fluency in English is required. French is a plus.,Passion for customer success and a track record of driving adoption and retention.

🛠️ Keahlian

Customer Success ManagementCustomer EnablementCustomer Relationship Management (CRM)Data AnalysisCommunication and Interpersonal SkillsProblem-SolvingIndustry KnowledgeTraining and Support
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