Manager, Vendor Health and Engagement - Foodpanda (Bali, Indonesia)

Join Foodpanda as a Manager of Vendor Health and Engagement in the vibrant heart of Bali! This is a unique opportunity for a data-driven, strategic, and hands-on professional to drive vendor success across our dynamic ecosystem. You will collaborate closely with vendors, restaurant owners, and our internal teams to ensure high standards of service, quality, and customer satisfaction.

As a Manager of Vendor Health and Engagement, you will be responsible for monitoring vendor performance, conducting regular audits, and providing actionable insights to improve operational efficiency. You will also work on developing and implementing engagement programs to foster strong relationships with our vendors. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional food experiences.

Based in Bali, you will have the chance to work in a beautiful and diverse location, surrounded by stunning landscapes and a rich culinary culture. This is your opportunity to make a significant impact on the food delivery industry while enjoying the unique lifestyle that Bali offers.

📋 Tanggung Jawab Pekerjaan

• Monitor and analyze vendor performance metrics using tools like Google Analytics, Tableau, and Power BI.
• Conduct regular audits and site visits to ensure compliance with Foodpanda's standards and regulations.
• Develop and implement vendor engagement programs to enhance collaboration and satisfaction.
• Provide training and support to vendors to improve their operational efficiency and customer service.
• Collaborate with cross-functional teams to resolve issues and streamline vendor onboarding processes.
• Utilize CRM systems like Salesforce to manage vendor relationships and track engagement activities.
• Stay updated with industry trends and best practices to continuously improve vendor performance.
• Report on key performance indicators (KPIs) and provide actionable insights to senior management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years of experience in vendor management, restaurant operations, or a similar role.
• Proven track record of managing and improving vendor performance.
• Strong analytical skills with experience using data visualization tools like Tableau and Power BI.
• Excellent communication and interpersonal skills to build and maintain strong vendor relationships.
• Proficiency in English, both written and spoken.
• Knowledge of local regulations and industry standards in the food service sector.
• Certification in vendor management or a related field is a plus.

🛠️ Keahlian

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